City of Holyoke - (MA)
Municipal electric utility · Massachusetts · #798 of 3,199 U.S. utilities by customers · EIA utility #8774
City of Holyoke - (MA) is a municipal electric utility serving 17,953 customers in Massachusetts. In 2025 it sold 396 gigawatt-hours of electricity for $58.81M in revenue, an average realized rate of 14.85¢ per kWh across all customer classes and 16.36¢ per kWh for residential customers. Its reported service territory covers 1 counties. EIA records its activities as: generation, transmission, buying transmission, distribution, wholesale marketing, bundled.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 15,155 | 113 | $18.41M | 16.36¢ | |
| Commercial | 2,777 | 238 | $34.86M | 14.66¢ | |
| Industrial | 21 | 45.6 | $5.54M | 12.13¢ | |
| Total | 17,953 | 396 | $58.81M | 14.85¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (619 kWh/month).
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 17,848 | 381 | $49.21M | 14.08¢ |
| 2022 | 17,888 | 389 | $50.00M | 13.94¢ |
| 2023 | 17,012 | 374 | $54.05M | 15.81¢ |
| 2024 | 17,966 | 382 | $57.15M | 16.58¢ |
| 2025 | 17,953 | 396 | $58.81M | 16.36¢ |
Reliability (2025)
Average outage time (SAIDI): 37 minutes per customer per year
Average outages (SAIFI): 0.46 per customer
Average restoration time (CAIDI): 80 minutes
As reported for Massachusetts under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: 213 GWh
Wholesale power purchased: 207 GWh
Winter peak demand: 62 MW
Energy losses: 3.1% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 70.9% of 18,011 meters
Customer-sited generation (net metering): 15 installations, 0.1 MW of capacity
Counties served
Hampden, MA
Other large utilities in Massachusetts
- Constellation NewEnergy, Inc - 1,541,139 customers, residential 12.92¢
- Direct Energy Services - 1,310,067 customers, residential 14.56¢
- Massachusetts Electric Co - 486,042 customers, residential 33.66¢
- First Point Power, LLC - 353,137 customers, residential 13.82¢
- NSTAR Electric Company - 340,640 customers, residential 21.49¢
- Clearview Electric Inc. - 64,976 customers, residential 14.61¢
- City of Taunton - (MA) - 40,045 customers, residential 18.81¢
- Town of Reading - (MA) - 28,337 customers, residential 19.95¢
All Massachusetts utilities and rates
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #8774 in the EIA frame.