Austin Energy
Municipal electric utility · Texas · #68 of 3,199 U.S. utilities by customers · EIA utility #1015
Austin Energy is a municipal electric utility serving 577,889 customers in Texas. In 2025 it sold 14,573 gigawatt-hours of electricity for $1.58B in revenue, an average realized rate of 10.88¢ per kWh across all customer classes and 13.14¢ per kWh for residential customers. Its reported service territory covers 2 counties. EIA records its activities as: generation, transmission, distribution, wholesale marketing, retail marketing.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 522,446 | 5,234 | $687.96M | 13.14¢ | |
| Commercial | 55,306 | 6,029 | $660.84M | 10.96¢ | |
| Industrial | 137 | 3,309 | $236.02M | 7.13¢ | |
| Total | 577,889 | 14,573 | $1.58B | 10.88¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (835 kWh/month).
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 523,541 | 13,222 | $1.13B | 10.11¢ |
| 2022 | 533,427 | 14,286 | $1.44B | 11.85¢ |
| 2023 | 544,400 | 14,397 | $1.52B | 13.00¢ |
| 2024 | 562,004 | 14,201 | $1.48B | 12.58¢ |
| 2025 | 577,889 | 14,573 | $1.58B | 13.14¢ |
Reliability (2025)
Average outage time (SAIDI): 182 minutes per customer per year
Average outages (SAIFI): 1.29 per customer
Average restoration time (CAIDI): 141 minutes
As reported for Texas under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: 6,965 GWh
Wholesale power purchased: 7,996 GWh
Winter peak demand: 2,718 MW
Energy losses: 3.3% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 99.9% of 577,890 meters
Counties served
Travis, TXWilliamson, TX
Other large utilities in Texas
- TXU Energy Retail Co, LLC - 1,867,539 customers, residential 19.36¢
- Reliant Energy Retail Services - 1,646,366 customers, residential 18.38¢
- City of San Antonio - (TX) - 986,641 customers, residential 12.40¢
- Entergy Texas Inc. - 531,824 customers, residential 13.89¢
- Pedernales Electric Coop, Inc - 474,954 customers, residential 12.75¢
- Just Energy - 474,201 customers, residential 16.82¢
- El Paso Electric Co - 470,748 customers, residential 13.01¢
- US Retailers, LLC - 456,512 customers, residential 15.77¢
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #1015 in the EIA frame.