Entergy New Orleans, LLC
Investor Owned electric utility · Louisiana · #149 of 3,199 U.S. utilities by customers · EIA utility #13478
Entergy New Orleans, LLC is a investor owned electric utility serving 208,895 customers in Louisiana. In 2025 it sold 5,575 gigawatt-hours of electricity for $639.95M in revenue, an average realized rate of 11.48¢ per kWh across all customer classes and 13.20¢ per kWh for residential customers. Its reported service territory covers 2 counties. EIA records its activities as: generation, transmission, buying transmission, distribution, buying distribution, bundled.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 188,385 | 2,367 | $312.50M | 13.20¢ | |
| Commercial | 19,293 | 2,820 | $298.08M | 10.57¢ | |
| Industrial | 1,216 | 378 | $28.32M | 7.49¢ | |
| Transportation | 1 | 9.4 | $1.04M | 11.15¢ | |
| Total | 208,895 | 5,575 | $639.95M | 11.48¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (1,047 kWh/month).
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 209,159 | 5,408 | $568.99M | 11.70¢ |
| 2022 | 208,865 | 5,640 | $703.48M | 13.90¢ |
| 2023 | 209,071 | 5,739 | $648.10M | 12.91¢ |
| 2024 | 208,845 | 5,634 | $642.87M | 13.03¢ |
| 2025 | 208,895 | 5,575 | $639.95M | 13.20¢ |
Reliability (2025)
Average outage time (SAIDI): 209 minutes per customer per year
Average outages (SAIFI): 1.84 per customer
Average restoration time (CAIDI): 114 minutes
As reported for Louisiana under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: 2,063 GWh
Wholesale power purchased: 5,268 GWh
Winter peak demand: 1,195 MW
Energy losses: 0.8% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 99.6% of 235,429 meters
Customer-sited generation (net metering): 10,352 installations, 62.6 MW of capacity
Counties served
Orleans, LASt Bernard, LA
Other large utilities in Louisiana
- Entergy Louisiana LLC - 1,113,665 customers, residential 11.90¢
- Southwestern Electric Power Co - 556,313 customers, residential 13.10¢
- Cleco Power LLC - 295,892 customers, residential 14.26¢
- Dixie Electric Membership Corp - (LA) - 119,759 customers, residential 13.53¢
- Southwest Louisiana E M C - 118,774 customers, residential 11.57¢
- City of Lafayette - (LA) - 73,039 customers, residential 11.51¢
- Washington-St Tammany E C, Inc - 55,752 customers, residential 11.04¢
- Beauregard Electric Coop, Inc - 44,928 customers, residential 13.14¢
All Louisiana utilities and rates
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #13478 in the EIA frame.