City of New Bern - (NC)
Municipal electric utility · North Carolina · #606 of 3,199 U.S. utilities by customers · EIA utility #13416
City of New Bern - (NC) is a municipal electric utility serving 25,372 customers in North Carolina. In 2025 it sold 479 gigawatt-hours of electricity for $68.67M in revenue, an average realized rate of 14.33¢ per kWh across all customer classes and 14.76¢ per kWh for residential customers. Its reported service territory covers 2 counties. EIA records its activities as: distribution, bundled.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 21,545 | 273 | $40.21M | 14.76¢ | |
| Commercial | 3,823 | 190 | $26.76M | 14.10¢ | |
| Industrial | 4 | 17.0 | $1.69M | 9.98¢ | |
| Total | 25,372 | 479 | $68.67M | 14.33¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (1,054 kWh/month).
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 23,395 | 451 | $50.98M | 12.06¢ |
| 2022 | 23,911 | 450 | $50.50M | 12.20¢ |
| 2023 | 24,527 | 444 | $50.02M | 12.21¢ |
| 2024 | 24,952 | 464 | $54.32M | 12.65¢ |
| 2025 | 25,372 | 479 | $68.67M | 14.76¢ |
Reliability (2025)
Average outage time (SAIDI): 115 minutes per customer per year
Average outages (SAIFI): 0.98 per customer
Average restoration time (CAIDI): 117 minutes
As reported for North Carolina under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: — GWh
Wholesale power purchased: 500 GWh
Winter peak demand: 119 MW
Energy losses: 4.2% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 99.9% of 25,400 meters
Counties served
Craven, NCJones, NC
Other large utilities in North Carolina
- Duke Energy Carolinas, LLC - 2,962,438 customers, residential 13.43¢
- Duke Energy Progress - (NC) - 1,782,155 customers, residential 15.07¢
- EnergyUnited Elec Member Corp - 145,028 customers, residential 11.61¢
- Brunswick Electric Member Corp - 118,326 customers, residential 13.34¢
- Union Electric Membership Corp - (NC) - 90,148 customers, residential 13.92¢
- Jones-Onslow Elec Member Corp - 85,801 customers, residential 13.39¢
- Fayetteville Public Works Commission - 85,088 customers, residential 12.14¢
- Blue Ridge Elec Member Corp - (NC) - 81,175 customers, residential 14.92¢
All North Carolina utilities and rates
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #13416 in the EIA frame.