Appalachian Power Co
Investor Owned electric utility · Virginia · #40 of 3,199 U.S. utilities by customers · EIA utility #733
Appalachian Power Co is a investor owned electric utility serving 968,592 customers in Virginia, West Virginia. In 2025 it sold 25,932 gigawatt-hours of electricity for $3.55B in revenue, an average realized rate of 13.68¢ per kWh across all customer classes and 17.08¢ per kWh for residential customers. Its reported service territory covers 52 counties. EIA records its activities as: generation, transmission, buying transmission, distribution, wholesale marketing.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 815,235 | 10,909 | $1.86B | 17.08¢ | |
| Commercial | 149,264 | 6,762 | $885.23M | 13.09¢ | |
| Industrial | 4,093 | 8,261 | $798.86M | 9.67¢ | |
| Total | 968,592 | 25,932 | $3.55B | 13.68¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (1,115 kWh/month).
Operations by state
| State | Customers | Sales (GWh) | Residential rate |
|---|---|---|---|
| Virginia | 551,825 | 14,120 | 17.16¢ |
| West Virginia | 416,767 | 11,812 | 16.97¢ |
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 964,387 | 26,503 | $2.59B | 12.30¢ |
| 2022 | 963,701 | 26,574 | $2.97B | 14.03¢ |
| 2023 | 965,463 | 25,048 | $3.20B | 15.94¢ |
| 2024 | 967,356 | 25,623 | $3.46B | 16.91¢ |
| 2025 | 968,592 | 25,932 | $3.55B | 17.08¢ |
Reliability (2025)
Average outage time (SAIDI): 1,116 minutes per customer per year
Average outages (SAIFI): 2.36 per customer
Average restoration time (CAIDI): 473 minutes
As reported for Virginia under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: 21,718 GWh
Wholesale power purchased: 12,559 GWh
Winter peak demand: 7,361 MW
Energy losses: 7.6% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 99.9% of 974,678 meters
Customer-sited generation (net metering): 9,527 installations, 97.2 MW of capacity
This utility also reported 51 delivery-only customers (345 GWh delivered) in 2025. Delivery figures are excluded from the totals above because the same electricity is also reported by the energy supplier - see Methodology.
Counties served
Albemarle, VAAmherst, VAAppomattox, VABedford, VABland, VABoone, WVBotetourt, VABuchanan, VABuckingham, VACabell, WVCampbell, VACarroll, VAClay, WVCraig, VADickenson, VAFayette, WVFloyd, VAFluvanna, VAFranklin, VAGiles, VAGrayson, VAGreenbrier, WVHenry, VAJackson, WVKanawha, WVLincoln, WVLogan, WVMason, WVMcDowell, WVMercer, WVMingo, WVMonroe, WVMontgomery, VANelson, VANicholas, WVPatrick, VAPittsylvania, VAPulaski, VAPutnam, WVRaleigh, WVRoane, WVRoanoke, VARussell, VAScott, VASmyth, VASummers, WVTazewell, VAWashington, VAWayne, WVWise, VAWyoming, WVWythe, VA
Other large utilities in Virginia
- Virginia Electric & Power Co - 2,809,577 customers, residential 15.07¢
- Rappahannock Electric Coop - 184,421 customers, residential 15.49¢
- Northern Virginia Elec Coop - 184,104 customers, residential 12.60¢
- Shenandoah Valley Elec Coop - 102,230 customers, residential 14.49¢
- Southside Electric Coop, Inc - 59,799 customers, residential 15.48¢
- City of Danville - (VA) - 43,416 customers, residential 15.81¢
- Central Virginia Electric Coop - 40,194 customers, residential 16.16¢
- A & N Electric Coop - 37,784 customers, residential 14.40¢
All Virginia utilities and rates
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #733 in the EIA frame.